Return Policy
Return & Refund Policy
30 days to change your mind. 365 days of protection. Simple, fair, and built around the fan.
Our Promise
30-Day Returns
Return unused items within 30 days of delivery for a full refund.
365-Day Warranty
Defective items are covered for a full year from purchase.
Free Ship on 2+
Buy 2 or more items and shipping is on us, every time.
Human Help
Real support replies within 24 hours, 7 days a week.
Return Eligibility
To be eligible for a return, your item must be:
- Returned within 30 days of the delivery date.
- In unused, original condition with all tags attached.
- In its original packaging, free of damage, stains, or wear.
- Accompanied by your order ID or proof of purchase.
How To Return — Step By Step
- Email us at fanservice2026@outlook.com with your order ID and reason for return.
- Receive instructions — we'll send your return address and (when applicable) a return label.
- Pack it up with tags attached and in the original packaging if possible.
- Send it back using a trackable shipping method within the 30-day window.
- Get refunded — once we receive and inspect the item, your refund is issued in 3–5 business days.
Refunds — Methods & Timing
| Refund Type | Method | Timeline | Original Shipping |
|---|---|---|---|
| Change of mind | Original payment method | 3–5 business days after we receive the item | Not refunded ($4.99 single) |
| Defective / wrong item | Original payment method | 3–5 business days after we receive it | Refunded in full |
| Store credit (optional) | Store credit code | Issued immediately after we receive it | Per above |
Refunds go back to the original payment method. Depending on your bank or card issuer, the amount may take a few extra days to appear after we issue it.
International Returns
We accept returns from any country we ship to. For international change-of-mind returns, the customer is responsible for return postage. We recommend using a tracked service. Where an item is defective or we sent the wrong product, we'll cover the return cost — just email us first so we can arrange it.
Exchanges
Need a different size or color? The fastest path is to return your item for a refund and place a new order. This ensures you get the item you want before it sells out. See our Size Guide to pick the right fit — and remember, orders of 2+ items ship free. Prefer store credit? Ask when you start the return and we'll issue it the moment we receive your item.
365-Day Warranty — How To Claim
Every Gridiron Kit product is covered against manufacturing defects for 365 days from the date of purchase. To claim:
- Email fanservice2026@outlook.com with your order ID and clear photos of the defect.
- We'll review and confirm whether it's covered (seam split, print crack, broken zipper, etc.).
- If covered, we'll repair, replace, or refund — your choice.
The warranty does not cover damage from accidents, misuse, improper care, or normal wear and tear.
Lost, Damaged, or Wrong Items
- Arrived damaged: email within 48 hours of delivery with photos — we'll replace or refund, no return shipping needed.
- Wrong item received: we'll send the correct item and cover the return of the mistaken one.
- Lost in transit: if tracking shows no movement for 7+ days, contact us and we'll investigate or reship.
- Return lost in mail: use a tracked return method; if it's lost, the carrier's tracking proves we received it or not — we may require that proof.
Real Scenarios
"Jersey runs small"
Return within 30 days, refund to original method; reorder one size up — 2+ items ship free.
"Seam split after 4 months"
Covered by 365-day warranty — email photos, we'll replace or refund.
"Got the wrong color"
Our error — we cover return shipping and send the right one.